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SHIPPING INFORMATION

Free Shipping within Australia when you spend just $25 AUD

DID YOU SAY “FREE SHIPPING ON AUSTRALIAN ORDERS OVER $25!” 
Just spend $25 with FuzzYard and your order ships free within Australia! Don't quite make the cut? DON’T WORRY.
We will deliver your order with Australia Post for just $7.00 Australia-wide. 
Go hard or go home! 

DID YOU SAY “$13 SHIPPING ON ALL NZ ORDERS!” 
We can't leave out our NZ neighbours! All NZ orders are picked up by Australia Post of a nice price of $13.00

INTERNATIONAL FRIENDS. 
Get that tail wagging, we now ship to our furry friends around the Globe with DHL or Australia Post. 
Check out our table for the area’s we currently deliver to along with the cost involved. 

REGION

POSTAGE

AUSTRALIA  

$7 AUD 

NEW ZEALAND 

$13 AUD

USA

$14 USD

CANADA

$18 AUD

EUROPE exl. UK

$25 AUD

ASIA exl. Singapore, Korea & Japan.

$30 AUD

SOUTH AMERICA

$25 AUD  

AFRICA

$25 AUD 

 Please note we do NOT ship to the UK. Our UK distributor can be contacted here.

TRACK YOUR ORDER!*
All Australian and MOST International orders are trackable through the Australia Post or the DHL website.
What you see, is what we see, so be patient! You'll receive an email with your tracking details once it leaves our warehouse, just a handy tip - check your junk folder! 

HOW LONG WILL MY ORDER TAKE?
All FuzzYard orders are dispatched from our Warehouse in Dandenong South.

Australian Domestic: Check out the Australia Post delivery calculator here-
https://auspost.com.au/parcels-mail/delivery-times.html


New Zealand: Please allow up to 5 business day’s.* 
All other international customers: please allow up to 15 - 30 business days.* 

Business days = Monday - Friday, excluding public holidays.
Please note, every Country has different customs in place, we have no control over this! This could extend the delivery process over the estimated time. 

GENERAL INFORMATION
•Please allow 24 hours for orders to be processed & packed once placed. Orders placed on the weekend or Australian public holidays will be processed on the next business day.
•All Australian orders are shipped via Australia Post.
•International orders are shipped via DHL or Australia Post (ECI or Pack & Track) servies.
•We pack and process your order as quickly as we can. If you find that you have entered your shipping address incorrectly, contact us asap at hello@fuzzyard.com along with your order number and correct address as     
  we only have a short amount of time to change or cancel an order. We send our parcels through Australia Post, if your order is an Australian order you can create an account through myPost on the Australia Post  
  website and it is possible to redirect your package to the correct address.
•We do our best to keep our warehouse in tip-top shape, but in the unfortunate circumstance that something from your order is out of stock we'll contact you within two business days to let you know. We'll make sure      
   you're looked after.

•Delivery charges are subject to change at any time without notice. There's more info about our shipping terms and conditions below.

 AUSTRALIAN T&C’s. 
1.1 It is the customers responsibility to ensure their delivery details and product order is correct upon checkout.
1.2 Australia Post estimate a delivery time of 3 business days to Metropolitan areas upon dispatch from FuzzYard.
   Australia Post estimate a delivery time of 5 - 7 working days to rural areas once dispatched from the FuzzYard.
   Please note that FuzzYard does not accept responsibility for delivery delays due to third party delivery services
1.3 Once your order has been picked up by Australia Post, you will receive an email letting you know that it is now on it's way to you
1.4 All orders require a signature upon delivery
1.5 Should a delivery be "Returned to Sender" due to an incorrect delivery address provided by the customer or failure to collect the
     delivery from the designated local post office or courier outlet due to misdelivery card
     being left at the delivery address, the order will incur a return to sender fee and freight charges for the original dispatch are non-refundable.

 INTERNATIONAL T&C’S.
1.1 It is the customers responsibility to ensure their delivery details and product order is correct upon checkout.
1.2 For International deliveries, Australia Post estimate a Metropolitan delivery time of 5 - 15 business days upon dispatch.
     Australia Post estimate rural deliveries can take up to 30 business days upon dispatch. 
     Please note that we cannot accept responsibility for delays due to third party delivery services and unforeseen
     circumstances such as customs, government stoppages etc.
1.3 Some Countries may charge an entry tax for you to accept your product, this is the recipients responsibility and
      FuzzYard is not held responsible for these costs.
1.4 Once your order has been dispatched you will receive an email from AusPost so you know that it's on it's way to you.
1.5 Should a delivery be "Returned to Sender" due to an incorrect delivery address provided by the customer or
      failure to collect the delivery from the designated local post office or courier outlet due to misdelivery card being
      left at the delivery address, the order will incur a return to sender fee and freight charges for the original dispatch
      are non-refundable.

 

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