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RETURNS

We hope you love everything you order from FuzzYard, but we get that sometimes things don’t work out! 
FuzzYard products come in a number of different sizes, so please check the individual product descriptions for measurements or by checking the size guides provided here.

Our Returns policy* 

  • FuzzYard will happily receive returns within 30 days of you receiving your order.
  • All returned products must be unused, in their original packaging and contain no fur.
  • All returns must be sent back with a completed Returns Form & a copy of your invoice inside the parcel. 
  • Please allow 2-3 weeks from the time the item has been sent back to us, for all returns to be receipted and refunds to be issued. 

RETURNS FAQS

How do I return an item? 
Simply download & fill out a copy of our Returns Form, include this in your parcel along with a copy of your invoice. 

When will I receive my refund? 
This all depends how you choose to send your returns to us!

Returns that are sent back via standard post can take 2-7 business whilst express can take as little as 1 day to reach our warehouse.
Once received, your request will be processed and refunded within 3-5 business days.

Please note that your financial institution may need 3-5 days to clear the funds back into your account. Keep an eye out for email notifications - well keep you updated along the way!

Where will I see my refund?
For refunds, we can only process them back to your original payment method, so keep an eye out for email notifications - well keep you updated along the way!

HELP!

I have received the wrong product. What do I do?
If you have received an incorrect item, please email our customer service team along with your order number, description of what you have incorrectly received along with photos. 
A customer service team member will be in touch with you regarding the Returns Process.

Please do not send any products back without contacting us.

The product I ordered is faulty or damaged. What do I do?
If the item you have purchased is faulty please email our customer service team and include your order number with a photo and description of the faulty/damaged product. A customer service team member will then be in touch with you regarding the Returns process. 

Please do not send faulty product back without contacting us.

Will I need to cover the cost of postage back to FuzzYard for my return order?
We’ll happily cover the cost of return postage only if you have received the incorrect product or if your product has arrived damaged or faulty. 
Unfortunately, we can’t cover the cost of shipping for change of mind or size.

Just a tip! 
We also recommend to get tracking with your parcel as goods are the customer’s responsibility until they are receipted back by FuzzYard and all shipping costs are at the expense of the customer.

*Our returns policy can be changed without notice.

No thanks, just here to shop.