Got a question? Here you'll find almost everything you wanted to know about FuzzYard but were afraid to ask! Can't find an answer? Get in touch here.
We're excited to be able to deliver to most places around the world! Please see our Shipping Information page for more information.
Unfortunately not. All of our deliveries come direct from our warehouse, not a store front so all orders are delivered.
Once your order has been dispatched, you will receive an email from Australia Post with your tracking number. You can then visit http://auspost.com.au/track/ to track your order.
We pack and process your order as quickly as we can, your address can only be changed if it has not yet shipped. Make sure you contact us as soon as possible at firstname.lastname@example.org along with your order number and correct address and we will try our best to update this for you.
Unfortunately no, you cannot edit an order once it has been submitted. This ensures our speedy processing time.
Please allow 24 hours for your order to be processed. Shipping within Australia usually takes 3-5 business days, but allow longer for regional areas and international orders.
Any international orders may incur a fee when arriving at the destination country. Any fees incurred are the responsibility of the customer. Customers should be familiar with any fees related to duties and taxes before purchasing.
Popular styles and items can often sell out quickly. Some items are exclusive and once they are gone, they're gone. We do however restock many of our popular products. You can email us at email@example.com to find out if the item you would like will be restocked
Each item comes with a swing tag with washing instructions. If you no longer have these, no stress! Just email us at firstname.lastname@example.org and we will give you the info you need.
In most cases you can put the entire bed into a washing machine. Beds with removable covers should have the filling removed before washing. We recommend a gentle cycle, max 30ºC in a large front loading washing machine. Avoid using machines with agitators. Dry your bed flat so the filling doesn't drop to one side of the bed. If it does, give it a shake once dry to move the filing back into place. Don't tumble dry!
FuzzYard Spa & Grooming products are made specifically for dogs. In fact, every product is pH balanced for dogs. Therefore we recommend you use these products on dogs only.
To find out what size will best fit your four legged friend, please refer to our size chart.
Check out our page 'Model For Us" for all info regarding how to become an international super star.
Easy. Simply shoot an email to email@example.com with some info about your business and a member of our sales team will be in touch.
FuzzYard is always expanding around the world. However, there are still a few countries that don't have a local FuzzYard distributor or that we ship to ...yet! Email firstname.lastname@example.org and we will get back to you with further information for your country/region.