Got a question? Here, you'll find our most commonly asked questions. Can't see your question? Ask us here

We're excited to be able to deliver to most places around the world! Please see our Shipping Information page for more information.

You can find our size chart here. It has all the handy measurements you will need to get from your pet to determine the right product for them. However, please note that our size chart will only give you a general idea of fit for your pet in relation to breed. Every dog or cat is unique in size and shape (just like us, humans!). If you are still unsure, you can email us at hello@fuzzyard.com with as much information as you can give us (let us know the breed, weight, length, fluffiness, etc) and we will try our best to find the right product for your pet.

Yes, you can. Please read through our Return policy here and see how we can help you.

This error generally occurs when you're shopping via the Australian website. Just ensure that you are visiting US website

Unfortunately not. All of our deliveries come direct from our warehouse, not a store front so all orders are delivered.

Once your order has been dispatched, you will receive an email with a tracking code for either Australia Post or DHL

We pack and process your order as quickly as we can, your address can only be changed if it has not yet shipped. Make sure you contact us as soon as possible at hello@fuzzyard.com along with your order number and correct address and we will try our best to update this for you.

Unfortunately no. Once your order has been placed, our system prevents us from editing an order. If needed, we can cancel your order for you.

Please allow 24 hours for your order to be processed. Shipping within Australia usually takes 3-5 business days, but allow longer for regional areas and international orders.

Any international orders may incur a fee when arriving at the destination country. Any fees incurred are the responsibility of the customer. Customers should be familiar with any fees related to duties and taxes before purchasing.

Popular styles and items can often sell out quickly. Some items are exclusive and once they are gone, they're gone. We do however restock many of our popular products. You can email us at hello@fuzzyard.com to find out if the item you would like will be restocked

We always recommend treating these items as a delicate. Each item comes with a swing tag with washing instructions. If you no longer have these, no stress! Just email us at hello@fuzzyard.com and we will give you the info you need.

Tips & Tricks to get the most life out of your bed! 
We like to hand wash our beds in cold water or in a gentle cycle in a front loading washing machine. Treat your pet's bed like a delicate!Just like with all delicates, we like to put our beds in a wash bag or a pillow case, if we're machine washing our beds.
We dry our beds flat, we don't iron them, bleach them or dry clean them! We don't like to wash our beds too often, we would recommend only 4 times a year, so if there only small marks, we just use a sponge to wipe them off.

Simply shoot an email to info@fuzzyard.com with some info about your business and a member of our sales team will be in touch.

FuzzYard is always expanding around the world. However, there are still a few countries that don't have a local FuzzYard distributor or that we ship to ...yet! Email hello@fuzzyard.com and we will get back to you with further information for your country/region.

As per our Returns Policy we don't refund purchases made from retail stores and encourage you to return to the place of purchase. If you are concerned or what to know more, please don't hesitate to contact the team via hello@fuzzyard.com and we'll do our best to help.