We want to reassure our customers that we are taking all necessary steps to ensure your safety & the safety of our staff and community during this time. These steps include the implementing the following public health authority recommendations


Our warehouse teams ( both in Los Angeles & Melbourne) have been thoroughly briefed on all safe handling and shipping practices. All team members are also observing social-distancing practices and sanitisation practices have been increased with the use of disinfecting wipes, hand sanitiser and gloves being used at all times. You can be assured that as we package your online purchases they have not been in contact with anything that may be contaminated.

We will continue to ship all North American orders with USPS & Australian and New Zealand orders with Australia Post who are also dedicated to staying up to date with recommended safety requirements. Please see their specific business updates here.

We will continue to ship all international orders with DHL who are also dedicated to maintaining the recommended safety requirements.

Most of our office employees are currently working from home and will continue to do so until otherwise advised by the Government and Health Authorities.


We will remain shipping all other orders to the same high level of service we pride ourselves on - and please note that there may be some processing delays.

We unfortunately cannot ship using Signature on Delivery during this time.

Please see Australia Post Update

Further, to minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and acknowledge delivery in our system. The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter



If you have any further questions or concerns please don't hesitate to contact us on email: or via instagram DM (@fuzzyard). We are always here to assist you at anytime!